The U.S. Embassy in Bangkok Thailand

The U.S. Embassy in Bangkok, Thailand is one of the largest in the world and is comprised of several dozen sections and agencies. The sections of most interest to our clients are, of course, American Citizen Services (ACS) and the Consular Section (the Visa Section). As with all U.S. Embassies and Consulates, there are periodic rotations of American Consular Officers every few years. As a result, the experiences of applicants in the visa units and American Citizens using ACS services which involve face to face contact with American Officers tend to vary over time.

American Citizen Services (ACS)

For many years, ACS Bangkok had a reputation with many as being both unhelpful and user unfriendly. Several years ago, that changed substantially and ACS Bangkok is now generally regarded as one of the most user friendly and helpful in the region. Officers are prompt, courteous and helpful to American Citizens with questions or problems within their power to answer or solve.

The American Citizen Services (ACS) section of the U.S. Embassy is open to the public Monday through Friday from 7:30 a.m. - 11:00 a.m. and 1:00 p.m. - 2:00 p.m. American Citizen Services (ACS) is closed on both Thai and American holidays. ACS is also closed to the public on the last Friday of every month.

American Citizen Services (ACS) recently instituted an appointment system for all non-emergency services include notarial services, passport services, and registering a child as an American citizen (Consular Report of Birth Abroad).

You may schedule an appointment for ACS at:

Consular Section

The Consular Section is open for visa services by appointment only from 7:00 am to 4:00 pm Monday through Friday. The Consular Section is closed on both Thai and American Holidays. A calendar of holidays on which the Embassy will be closed may be viewed at:

Note: There is no information window for walk-in visitors at the Embassy. Only those with scheduled interviews will be admitted to the Consular section.

Immigrant Visa Unit

In the Consular Section, the current American Consular Officers handling Immigrant Visa cases (including K-1 visa applications) are about as good as any that have been there in recent years. By and large, the current IV unit officers are courteous, diligent and compassionate in the administration of their duties, particularly if the applicant makes their job easier by making sure that their paperwork and evidence is in proper order at their interview. While the current IV unit staff's Thai language skills have not yet reached the same level of fluency as some previous, longer serving officers, they are improving rapidly and, they do have very capable Thai national staff at hand to assist with translation when required. Immigrant visa interviews are generally conducted at either Window 4 or Window 5 in the Consular Section.

Please note that as of 2008, spouses and fiancées of US Citizens (or other family members) are not allowed to enter the Consular Section when their spouse or fiancée is scheduled to interview. This is quite upsetting to some US Citizen petitioners who travel a long way, expecting to be present and/or participate in their spouse or fiancée's interview. If you are in Thailand at the time of the interview and, at least wish to wait nearby, there are a number of coffee shops available on the ground floor of the Sindhorn Building directly across the street from the Consular Section compound. The obvious exception to the "no accompanying family members rule" would be a child who is an applicant for a visa and needs to be accompanied by an adult. One final caution. Many US Citizen petitioners who object to being excluded from the Consular Section during their loved ones interview, attempt to enter the compound by claiming to be going to ACS. We strongly recommend against this tactic for circumventing the rules and, if you are discovered, you will be asked to leave. Wait across the street for your loved one to complete their interview.

We are sometimes asked if our attorneys have an "inside track" or "special influence" at the U.S. Embassy. The short, emphatic answer is NO, we don't have an "inside track" or "special influence". We believe that our cases fare well at the U.S. Embassy because we know the law and regulations, do the paperwork correctly, present all of the available evidence in a logical, orderly fashion and, most importantly, always tell the truth, even when the truth may present additional legal hurdles that must be overcome. We are content with enjoying cordial, professional relations with the Embassy staff based on both sides doing their jobs in a competent, courteous and professional manner. Anyone who tells you that they have an "inside track" or "special influence" at this Embassy, that will result in a visa being issued which would otherwise be denied, is simply lying to you and should be avoided like the plague. Likewise, any person or company that encourages you to lie to the visa unit about adverse facts in your case should be avoided.

  • For additional general information on family based immigration, please see our separate page at [link to page]
  • For additional information on CR-1, IR-1 and K-3 visas, please see our separate page at [link to page]
  • For additional information on K-1 visas, please see our separate page at [link to page]

Additional information about legal grounds of inadmissibility (reasons for visa denials) may be reviewed by visiting our page on I-601 waiver applications [link]

If you have been denied a visa or if you have questions regarding filing of I-601 Waiver Applications with USCIS Bangkok, please forward your inquiry to one of our U.S. licensed attorneys at

Non-Immigrant Visa Unit

The non-immigrant visa unit is probably subject to the highest rate of dissatisfaction and complaint, largely arising from the relatively high rates of visa denial, compared to the IV unit. People whose visa applications have been denied tend to have a poor view of the officers who denied them. Please keep in mind that Consular Officers are charged with enforcing the law, whether they might personally agree with either the law or the underlying policies. In most non-immigrant visa applications, the law in question is Section 214(b) of the Immigration and Nationality Act (INA), the most common reason for non-immigrant visa denials. For a further explanation of INA 214(b) and its' impact on the non-immigrant visa application process, please see our separate page on tourist and student visas at [link to page]. In short, we wouldn't particularly want their job.

There are however, some probably legitimate complaints directed towards the NIV unit here by applicants, principal among them being that NIV Officers sometimes fail to review or consider substantial evidence that is made available to them. Obviously, Officers should consider all relevant, credible evidence made available to them and, to the extent that ever doesn't occur, it should be addressed and rectified.

Please note that substantial evidence supporting an application does not include such things as a U.S. Citizen boyfriend's "guarantee" that his girlfriend will return to Thailand, bank accounts recently padded by deposits from nowhere or the addition of a girlfriend's name to the Board of Directors of boyfriend's company. An Officer's refusing to give any weight to certain types of evidence that applicant or applicant's significant other thinks is persuasive is not the same thing as refusing to look at or consider relevant evidence that is made available. For additional information on the types of proper evidence which may be presented in connection with an NIV application, please see our page on Tourist and Student visas [link to page]

Business Travel Unit

The Business Travel Unit handles adjudication of E-1 and E-2 visa applications at the U.S. Embassy Bangkok. A relatively small staff but, professional, courteous and very good at their jobs. The principal problem encountered with E visa applications in Bangkok is the short reciprocity schedule period of 6 months which often requires frequent, repetitive re-applications, after an initial approval.

The entrance to the Consular Section of the U.S. Embassy in Bangkok as well as American Citizen Services (ACS) is located at 95 Wireless Road, almost opposite the main Embassy Building.

A new security entrance was completed in 2009 which was a substantial improvement over the old entrance. Visa applicants queue to the left of the entrance door as you are facing the security entrance. American Citizens entering to visit ACS are permitted to "jump the line" somewhat by queuing on the "blue line". Typically, Embassy employees will ask people who appear to be American Citizens waiting in the visa applicant queue if they are visiting ACS and, if so, will direct them to proceed to the shorter queue on the blue line.
Upon entering the security entrance, you will be asked to deposit mobile telephones and other electronic equipment with the security desk (and some form of ID such as a driver's license) and will be given a claim ticket to retrieve your items upon exiting the Embassy. Upon clearing the security entrance, non-immigrant visa applicants proceed down the walkway, staying on the left hand side, to queue for document checking. ACS visitors keep to the right and take the first right hand branch in the walkway to enter ACS. Generally, immigrant visa and K-1 visa applicants proceed to either Window 4 or Window 5 inside the Consular Section for document drop off.

Contact Information for the U.S. Embassy Bangkok

The visa unit at the U.S. Embassy Bangkok does not take calls from individuals wishing to make interview appointments or to discuss visa cases. Please consult the information below on how to obtain information about the visa process.

By Phone:
Visa Call Center (For appointments and live visa information)  001-800-13-202-2457

Note: This is a fee-based service that provides detailed information on the visa application process in Thai and English.  Non-immigrant visa appointments (except fiancée visas) must be booked using this call service or online via

Free Automated Visa Information
Non-immigrant visas:

Immigrant and fiancée visas: 
+66 02 205 5004 (English only)

By Email:
For general visa inquiries, email

Visa Information Services Website

Consular Section, U.S. Embassy Bangkok

95 Wireless Road Bangkok 10330, Thailand
Call Cente r: 001-800-13-202-2457

Visa Information Recording: 
Non-immigrant Visas
Tel:  +66-02-205-5003 (English) or +66-02-205-5007 (Thai)

Immigrant, Fiancé(e) Visas
Tel:  +66-02-205-5004

The foregoing information is partly abstracted from public domain information available on various U.S government websites and, partly provided by the author. This information is provided in an abstracted form as a public service and for ease of reference for visitors to our firm's website. For the latest information on the American Embassy Bangkok contact information, telephone and fax numbers, please see their well presented and informative website which may be accessed at: